Frequently asked questions
Frequently Asked Questions by our travelers and visitors all across the world
When do I see the Migration in Serengeti?
It is the home of the Great Wildebeest Migration , the wildebeest can be seen in the Serengeti almost throughout the year. However, as this natural animal movement follows the natural factor of rain, we usually advise our client to see our migration updates on our website and send the inquiry to get the exact location of the Migration.
When is the Wildebeest Calving season (birth Month)?
Other than the River crossing, calving season is one of the interesting features of the wildebeest, this happens in between the end of January to March when thousands of wildebeest give birth to the young ones. The most interesting thing here is the fastest adaptation of the calves to walking and running.
Is it possible to travel with my children to Tanzania?
Yes. Children from 2 years old can join our safaris, and we offer family discounts depending on the number of adults and children. Children aged 5 to 15 pay reduced park fees, and under-5s enter free. See our safari packages.
Is tip compulsory during Safari?
Tips are not compulsory, but they are customary and an important part of guides' and crews' income. We suggest US$10–25 per person per day for your driver-guide; see our safari tipping guide.
Is there a vegetarian Menu in Tanzania?
Yes. Tell us when you book, and we pass vegetarian, vegan and allergy needs to every lodge, and to your cook on Kilimanjaro.
Most visitors need a Tanzania visa: US$50, or US$100 for US citizens. Apply on the official eVisa portal, or let us apply for you for a US$45 service fee. Visitors also need Tanzania's mandatory inbound travel insurance, US$44 per adult. See our Tanzania visa guide.
How Booking Works
Send us your dates and trip, and our sales team replies with a written quotation. You confirm with a 30% deposit, and the balance is paid on arrival.
Your quotation includes the day-by-day itinerary, the accommodation, what is and is not included, and the total price.
| Step | What happens |
|---|---|
| 1. Enquiry | Send your dates, group size and trip by form, WhatsApp or email |
| 2. Quotation | We send a written itinerary and price |
| 3. Deposit | You pay 30% to confirm |
| 4. Balance | You pay the remaining 70% on arrival |
Contact: WhatsApp +255 678 992 599 or jaynevytours@gmail.com.
How You Can Pay
By card or mobile money through Pesapal, or by bank transfer in US dollars.
Pesapal accepts Visa, MasterCard, American Express and mobile money, and charges an online transaction fee, which is shown when you pay. For bank transfers, please cover your own bank charges so the full amount arrives.
- Pesapal: card or mobile money, online transaction fee applies
- Bank transfer: US dollars, sender pays bank charges
- Balance: paid on arrival
Our bank details are sent with your quotation.
Cancellation and Refund Terms
If you cancel 60 days or more before arrival, you get a full refund. Refunds then reduce in steps, and there is no refund within 10 days of arrival.
If something beyond anyone's control happens, such as flight disruption, illness or government restrictions, we do our best to offer new dates, a postponement or a travel credit, depending on the circumstances and availability.
| When you cancel | Refund |
|---|---|
| 60 days or more before arrival | 100% |
| 30–59 days | 90% |
| 15–29 days | 60% |
| 10–14 days | 25% |
| Less than 10 days, or a no-show | No refund |
We strongly recommend travel insurance that covers cancellation.
What Our Prices Include
Our prices include everything listed on each trip page and in your quotation: typically park fees, accommodation, meals on tour, your guide and vehicle or mountain crew, and transfers where stated.
International flights, visas, travel insurance, tips and personal expenses are not included unless your quotation says so.
| Usually included | Usually not included |
|---|---|
| Park and conservation fees | International flights |
| Accommodation and meals on tour | Visa fees |
| Private vehicle and guide, or mountain crew | Travel insurance |
| Transfers listed on the trip page | Tips and personal expenses |
Prices on our website are per person and are confirmed for your dates in the quotation.
Insurance, Visas and Health
You need travel insurance, a valid passport and a Tanzania visa. Climbers need insurance that covers trekking to 19,700 ft (6,000 m).
See your doctor about vaccinations and malaria prevention before you travel.
Use the booking form, WhatsApp +255 678 992 599 or email jaynevytours@gmail.com, and our sales team will confirm availability and send your written quotation.
Still Have Questions?
If your question isn't answered here, message us on WhatsApp +255 678 992 599 or email jaynevytours@gmail.com. Our team works 24 hours a day, 7 days a week, and we answer every question before you book, from visas and insurance to what to pack.
Booking Checklist
Before you book, decide your travel dates, the number of travelers and children's ages, and your preferred accommodation level. Check your passport validity, plan your visa and inbound insurance, and arrange travel insurance with medical evacuation. Then send us your plans, and we reply with a written quotation and itinerary.
More Questions
Can I change my dates after booking?
Ask us as early as possible. We will do our best to move your booking, subject to availability.
Is my deposit refundable?
Yes, in line with the cancellation terms above: in full if you cancel 60 days or more before arrival.
Do prices change?
The price in your written quotation is the price you pay, unless you change the trip.
Do you run trips all year?
Yes. Kilimanjaro, safaris and Zanzibar run all year; some camps close in April and May.
How quickly do you reply?
Our team works 24 hours a day, 7 days a week, on WhatsApp +255 678 992 599 and by email.
Can I change my booking after paying the deposit?
Yes, subject to availability; tell us as early as possible and we adjust your itinerary and quotation.