What You Need to Know: Our Kilimanjaro climbs are confirmed with a 30% deposit, and the balance is paid on arrival in Moshi. If you cancel 60 days or more before arrival you get a full refund. Cancelling 30–59 days before arrival gets 90% back, 15–29 days 60%, and 10–14 days 25%. Cancellations less than 10 days before arrival, and no-shows, are not refunded.
Our Cancellation and Refund Terms
The refund is a percentage of what you have paid, based on how many days before your arrival date we receive your cancellation.
| When you cancel | Refund |
|---|---|
| 60 days or more before arrival | 100% |
| 30–59 days | 90% |
| 15–29 days | 60% |
| 10–14 days | 25% |
| Less than 10 days, or a no-show | No refund |
These terms apply to our private Kilimanjaro climbs and our group departures. Your written quotation confirms them for your booking.
What That Means in Practice
Most climbers pay only the 30% deposit before they travel, so a cancellation affects the deposit. For two climbers on the 7-day Machame at US$2,090 each, the deposit is about US$1,254:
| You cancel | Refund of the deposit |
|---|---|
| 75 days before arrival | 100%: about US$1,254 |
| 40 days before arrival | 90%: about US$1,129 |
| 20 days before arrival | 60%: about US$752 |
| 12 days before arrival | 25%: about US$314 |
| 5 days before arrival | No refund |
Why Refunds Fall Closer to the Date, and How to Cancel
As your climb approaches, we commit to costs on your behalf: hotel nights in Moshi, the crew who keep your dates free, food and equipment, and transfers. Close to the date those costs can't be recovered, which is why the refund falls as the date gets nearer. Cancelling early, by email or WhatsApp, always gets you the most back.
How to cancel
Email jaynevytours@gmail.com or message us on WhatsApp +255 678 992 599 with your name, climb and dates. The date we receive your message is the date used for the refund. We confirm the refund amount in writing.
Descending During the Climb, and Insurance
The cancellation table applies before you arrive. Once your climb has started, the park fees, crew and hotels for your climb are already committed. If altitude sickness or an injury means you have to come down early, your guide arranges your descent, and our office in Moshi helps with the rest of your stay. This is why we strongly recommend insurance that covers trip interruption as well as helicopter evacuation.
Protect your booking with insurance
Travel insurance with cancellation cover protects you against the costs of cancelling for illness, injury or family emergencies. For Kilimanjaro your policy should also cover:
- Trekking up to 19,700 ft (6,000 m)
- Emergency helicopter evacuation and medical treatment
- Trip cancellation and interruption
- Missed flights and delays, if you want it
Changing your dates
If you need to move your climb rather than cancel it, tell us as early as possible. Private climbs can start on any day, so we will do what we can to find new dates that work; the earlier you ask, the easier it is.
Deposits and payment
A 30% deposit confirms your climb, and the balance is paid on arrival in Moshi. You can pay the deposit through Pesapal by card or mobile money, or by bank transfer in US dollars; a card-processing fee applies to online payments. See what a Kilimanjaro climb costs.
Refund Questions
Can I get a full refund if I cancel my Kilimanjaro climb?
Yes, if you cancel 60 days or more before your arrival date.
Is the Kilimanjaro deposit refundable?
Yes, in line with the table above: in full at 60 days or more, and partly until 10 days before arrival.
Will I get a refund if I descend early due to sickness?
The cancellation table applies before arrival. Once the climb has started, costs are committed, so make sure your travel insurance covers trip interruption.
What if my flight is delayed and I miss the start?
Tell us at once. We will do what we can to adjust your plans; travel insurance with delay cover protects you against extra costs.
How do I cancel?
Email jaynevytours@gmail.com or message +255 678 992 599 on WhatsApp. The date we receive your message counts.
The Bottom Line
Pay a 30% deposit, buy insurance with cancellation cover, and if your plans change, tell us as early as you can: at 60 days or more before arrival, you get everything back.
Send us your dates, the number of climbers and your hotel level through the form, on WhatsApp +255 678 992 599 or by email to jaynevytours@gmail.com, and our sales team in Moshi will reply with a written quotation.